Last Updated: July 10, 2024

Our Commitment to Problem Resolution

Before requesting a refund, we ask that you first open a support ticket to give us an opportunity to resolve any issues. Our support team typically responds within 24-72 hours, though we often reply much faster.

Digital Products Policy

All our products are digital downloads available immediately after purchase. Since there is no physical product to return and no trial period, all sales are generally final. Refunds will only be considered under the following specific circumstances:

When Refunds Are Granted

We may issue refunds if:

• The product you downloaded is completely unusable and our support team cannot resolve the issue

• The product description was fundamentally misleading

• You haven’t downloaded the product files from our website

Non-Refundable Situations

Refunds will not be granted for:

• DaddyThemes VIP Membership subscriptions (you may cancel anytime)

• Subscription renewals (you may cancel automatic renewals from your account)

• Second refund requests for the same product

• Products that don’t meet your personal expectations

• Inability to install the product

• Compatibility issues with your WordPress setup, plugins, or server

• Products displaying license key requirements

• Self-inflicted website issues during installation

• Refusal to provide our support team with temporary access to investigate issues

• Change of mind after purchase

• Accidental purchases where files were already downloaded

• Purchases made by others with access to your payment account

Special Notes

• Promotional offers/discounts apply only to future purchases, not refunds

• Canceling your account doesn’t automatically qualify you for a refund

• If granted a refund, you must cease using all downloaded products

• Damaged products may result in a partial refund based on diminished value

• Refunds may take up to 14 days to process

How to Request Support

Please contact our support team first at support@daddythemes.com before requesting a refund. We’re committed to helping you resolve any issues with our products.

For more details, please review our Terms & Conditions and FAQs.